| Is it an ART? a SCIENCE?
Organizations perform activities and procedures within the context of
business processes, that create value, fulfill customer expectations and
when properly managed a stream of income that covers costs and generates
profits.
Management of these processes is critical to the sustained success of the
organization. It is imperative that managers of business processes have a
keen insight into the who, when, why, what and where of the processes within
their management accountabilities. They achieve this through a thorough:
- understanding of how the process operates
- which staff members are assigned to an operation
- what are they accountable for in the operation
- how their success will be measured within the context of the
organization's goals
- what the operation's objectives and resulting metrics are
- what knowledge and training is required in support of the execution of
the operation
- how to utilize techniques like root cause analysis to isolate and
eliminate influences that detract from fulfillment of the objectives
- identification of opportunities for process improvement - within and
beyond the current state
KTW Consulting Limited enables organizations to operate with a clearer
understanding of the business process objects that represent the value
generation of their line of business. Our process modeling and related
methodologies provide the foundation for successful Process Management in
your organization. |