Telecom Solution Framework

KTW Consulting utilizes the Enhanced Telecom Operations Map (eTOM) as a framework to guide the alignment of the enterprise and the integration of people and technology. The eTOM is a business process framework for categorizing all the business process activities that a telecom service provider would use. The eTOM framework serves as an effective guide to ensure all critical processes are addressed.

The eTOM framework has been developed by the TeleManagement Forum (TM Forum) which is a non-profit global organization that provides leadership, strategic guidance and practical solutions to improve the management and operation of information and communications services.

Utilizing the eTOM framework KTW Consulting will comprehensively model and document your business process framework. Then we will analyze your existing processes for inefficiencies, redundancies and unnecessary complexities. Finally we will redesign processes as necessary and integrate them into your organization.